Field operations & back-office management for Alta Janitorial Services
How do I reset my password?
From the sign-in screen, tap "Forgot password" or contact your account administrator. If you don't have an admin, email [email protected].
I can't see a ticket or work order that I was told about.
Tickets and work orders are visible only to assigned users, members, and the creator. Private tickets are limited to the author and the people the author invited. Ask the creator to add you as a member.
Push notifications aren't arriving.
Open iPhone Settings → Notifications → Alta Apps and ensure Allow Notifications is on. Sign out and back in to refresh your device token.
How do I upload photos to a work order?
Open the work order, scroll to Photos & Files, then tap Camera (capture) or Photos (library) or Document (PDF / file).
I need a feature added.
Email [email protected] or open a ticket inside the app with the type "Feature Request."
For real-time service status, contact [email protected].